| Sr.No. | Name | Email ID | Contact Number |
|---|---|---|---|
| 1 | NTA Help Desk | csirnet[at]nta[dot]ac[dot]in | 011-40759000, 011-69227700 |
For Payment related matters, please contact at:
| Sr.No. | Name | Email ID | Contact Number |
|---|---|---|---|
| 1 | Helpdesk3 | sbi[dot]00727[at]sbi[dot]co[dot]in | 011-26391804 |
| 2 | Customer Care | agmcustomer[dot]lhodel[at]sbi[dot]co[dot]in | 1800112211 |
| 3 | Through SMS | UNHAPPY (add text) | 8008202020 |
| Level | Name | Email ID |
|---|---|---|
| 1 | HelpDesk | pgsupport[dot]billdesk[at]com; dssrosdel[at]canarabank[dot]com; tmscodel[at]canarabank[dot]com; cb0268[at]canarabank[dot]com |
| 2 | Complaint Management Services | pgsupport[dot]billdesk[at]com; dssrosdel[at]canarabank[dot]com; tmscodel[at]canarabank[dot]com; cb0268[at]canarabank[dot]com |
| 3 | Customer Care | pgsupport[dot]billdesk[at]com; dssrosdel[at]canarabank[dot]com; tmscodel[at]canarabank[dot]com; cb0268[at]canarabank[dot]com |
| 4 | ThroughSMS | — |
1. PAYMENT OF EXAM FEE – PROCEDURE/ MODE / SERVICE PROVIDER(S), SERVICE CHARGES AND HELPDESK
After completing Step-2 of Online Application Form, candidates may remit the
examination fee (Step-3) by choosing the following options:
Online Mode i.e. Debit/ Credit Card/ UPI or internet banking through any of the payment gateway of State Bank of India or Canara Bank:
- Check the validity of the Debit/Credit Card and keep it ready with you while logging on to website for submitting application form. Candidate should enter the information asked for and make payment through Debit/Credit Card.
- Through Net Banking, check the balance in your account and keep all credentials ready with you while logging on to the website to submit application form. Candidate should Login with his/her credentials of
net banking and make payment through Net Banking.
Please select any Mode of Payment/ Service Provider
(Service & other charges as applicable per transaction to be paid by
the candidate to the concerned Bank/ Payment Gateway Integrator):
| S. No | Mode of Payment |
STATE BANK OF INDIA | CANARA BANK | ||
|---|---|---|---|---|---|
| 1 | Net Banking | SBI | Rs. 5.00+GST | Other Banks (Including Canara Bank) |
Rs. 13 + GST |
| Other Banks | Rs. 5.00+GST | HDFC, ICICI, SBI, AXIS |
Rs. 17 + GST | ||
| 2 | Debit Cards | Nil | Visa/Master | Transaction up to Rs.2000/- 0.40% + GST |
|
| Transaction above Rs.2000/- 0.85% + GST |
|||||
| Rupay | NIL Charge | ||||
| 3 | Credit Cards | Domestic | 0.80% + GST (Minimum Rs 11/-) |
Domestic | 1.10% + GST |
| International | 3.50% of Fee+ GST (Minimum Rs 11/-) |
||||
| 4 | Unified Payment Interface (UPI) |
NIL Charge | NIL Charge | ||
NTA Helpdesk Contact details (incase the payment related issues are not resolved through the above-mentioned Helplines of the concerned Bank/ Payment Gateway Integrator):
Email: csirnet@nta.ac.in
Contact No (NTA).: 011-40759000, 011- 69227700
Procedure to raise payment related Grievance:
After successful completion of Step-3, Confirmation Page of the Application Form should be downloaded and a printout of the same may be retained for future reference. The Confirmation Page of the online Application Form could be generated only after successful payment by the Candidate.
In case the Confirmation Page is not generated after payment of prescribed Fee, then the candidate should approach the concerned Bank/Payment Gateway integrator (in the helpline number and email given in Annexure-I of the Information Bulletin), for ensuring the successful payment.
Inspite of above, if successful transaction is not reflected on the Portal, the candidate may contact NTA Helpline. If the payment issue is still not resolved, the candidate may pay second time.
However, any duplicate payment received from the candidate by NTA in course of said transactions will be refunded through the same payment mode through which the duplicate payment is received, after fee reconciliation by NTA.
Information to be provided by the Candidate while raising any payment related query/grievance through QRS/email/Helplines:
- a) Name of the Bank and / or payment Gateway.
- b) Date and time of the transaction
- c) Transaction Number
- d) Bank Reference Number
- e) Proof of transaction
- f) Screenshot from the payment portal (in case of payment failure)