| Sr.No. | Name | Email ID | Contact Number |
|---|---|---|---|
| 1 | NTA Help Desk | csirnet[at]nta[dot]ac[dot]in | 011-40759000, 011-69227700 |
For Payment related matters, please contact at:
| Sr.No. | Name | Email ID | Contact Number |
|---|---|---|---|
| 1 | Helpdesk3 | sbi[dot]00727[at]sbi[dot]co[dot]in | 011-26391804 |
| 2 | Customer Care | agmcustomer[dot]lhodel[at]sbi[dot]co[dot]in | 1800112211 |
| 3 | Through SMS | UNHAPPY (add text) | 8008202020 |
| Sr.No. | Name | Email ID | Contact Number |
|---|---|---|---|
| 1 | Customer Support Helpline Number (9AM to 6PM) | pgsupport[dot]ind[at]worldline[dot]com | 18602332332 |
Procedure to raise payment related Grievance:
After successful completion of Step-3, Confirmation Page of the Application Form should be downloaded and a printout of the same may be retained for future reference. The Confirmation Page of the online Application Form could be generated only after successful payment by the Candidate.
In case the Confirmation Page is not generated after payment of prescribed Fee, then the candidate should approach the concerned Bank/Payment Gateway integrator (in the helpline number and email given in Annexure-VII of the Information Bulletin), for ensuring the successful payment.
Inspite of above, if successful transaction is not reflected on the Portal, the candidate may contact NTA Helpline. If the payment issue is still not resolved, the candidate may pay second time.
However, any duplicate payment received from the candidate by NTA in course of said transactions will be refunded through the same payment mode through which the duplicate payment is received, after fee reconciliation by NTA.
Information to be provided by the Candidate while raising any payment related query/grievance through QRS/email/Helplines:
- a) Name of the Bank and / or payment Gateway.
- b) Date and time of the transaction
- c) Transaction Number
- d) Bank Reference Number
- e) Proof of transaction
- f) Screenshot from the payment portal (in case of payment failure)