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(Last Update :26/10/2020)

National Testing Agency (NTA) has established a Query Redressal System (QRS), an online web-enabled system developed by NTA. QRS is the platform based on web technology which primarily aims to enable submission of queries/grievances by the Registered Candidate(s) of CSIR-UGC NET December 2019 Examination with (24x7) facility for speedy and favourable redressal of the queries/grievances. A Unique Registration Number will be generated for tracking the status of the queries/grievances. The Registered Candidate(s) are advised to use the online facility in the "Candidate Login" for speedy and favorable response.

NTA Helpdesk: 0120-6895200 (Operational 09:30 AM to 06:00 PM during working days)

For Payment related issues:

1. If Paying using SBI Bank:

Level Name Email ID Contact No.
1 Helpdesk dgmcs[dot]cc[at]sbi[dot]co[dot]in 18004253800
2 Helpdesk sbi[dot]05222[at]sbi[dot]co[dot]in 9999682123
3 Customer Care agmcustomer[dot]Ihodel[at]sbi[dot]co[dot]in 1800112211
4 Through SMS UNHAPPY (add text) 9999682123

2. If Paying using Syndicate Bank :

Level Name Email ID Contact No.
1 Helpdesk pgsupport[at]billdesk[dot]com 01202400850/1
2 Complaint Management Services ro[dot]noida[at]syndicatebank[dot]co[dot]in 01202400850/1
3 Customer Care ro[dot]noida[at]syndicatebank[dot]co[dot]in 9971262371
4 Through SMS ro[dot]noida[at]syndicatebank[dot]co[dot]in 01202400850/1

3. If Paying using HDFC Bank:

Level Name Email ID Contact No.
1 Shri Vikram Singh vikram[dot]singh4[at]hdfcbank[dot]com 9799810080
2 Shri Ripon Bhattacharjee ripon[dot]bhattacharjee[at]hdfcbank[dot]com 9625031697
3 Shri Achin Lamba achin[dot]lamba[at]hdfcbank[dot]com 9625048643

4. If Paying using ICICI Bank :

Level Name Email ID Contact No.
1 Aiysha Khatun support[dot]nta[at]ingenico[dot]com 01204728426
2 Karan Sinha karan[dot]sinha[at]icicibank[dot]com 8826107923
3 Jai Sethi Jai[dot]sethi[at]icicibank[dot]com 9013799596

5. If Paying using PAYTM:

Level Name Email ID Contact No.
1 Education Payment Support education[dot]support[at]paytm[dot]com 0120-4789521
2 Manasvi Haseeja education[dot]support[at]paytm[dot]com 0120-4789522
3 Ambreen Fatma education[dot]support[at]paytm[dot]com --


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Last updated on 11th November 2020