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(Last Update :26/10/2020)

National Testing Agency (NTA) has established a Query Redressal System (QRS), an online web-enabled system developed by NTA. QRS is the platform based on web technology which primarily aims to enable submission of queries/grievances by the Registered Candidate(s) of CSIR-UGC NET December 2019 Examination with (24x7) facility for speedy and favourable redressal of the queries/grievances. A Unique Registration Number will be generated for tracking the status of the queries/grievances. The Registered Candidate(s) are advised to use the online facility in the "Candidate Login" for speedy and favorable response.

NTA Helpdesk: 0120-6895200 (Operational 09:30 AM to 06:00 PM during working days)

For Payment related issues:

1. If Paying using SBI Bank:

Level Name Email ID Contact No.
1 Helpdesk dgmcs[dot]cc[at]sbi[dot]co[dot]in 18004253800
2 Helpdesk sbi[dot]05222[at]sbi[dot]co[dot]in 9999682123
3 Customer Care agmcustomer[dot]Ihodel[at]sbi[dot]co[dot]in 1800112211
4 Through SMS UNHAPPY (add text) 9999682123

2. If Paying using Syndicate Bank :

Level Name Email ID Contact No.
1 Helpdesk pgsupport[at]billdesk[dot]com 01202400850/1
9971262371
2 Complaint Management Services ro[dot]noida[at]syndicatebank[dot]co[dot]in 01202400850/1
3 Customer Care ro[dot]noida[at]syndicatebank[dot]co[dot]in 9971262371
4 Through SMS ro[dot]noida[at]syndicatebank[dot]co[dot]in 01202400850/1

3. If Paying using HDFC Bank:

Level Name Email ID Contact No.
1 Shri Vikram Singh vikram[dot]singh4[at]hdfcbank[dot]com 9799810080
2 Shri Ripon Bhattacharjee ripon[dot]bhattacharjee[at]hdfcbank[dot]com 9625031697
3 Shri Achin Lamba achin[dot]lamba[at]hdfcbank[dot]com 9625048643

4. If Paying using ICICI Bank :

Level Name Email ID Contact No.
1 Aiysha Khatun support[dot]nta[at]ingenico[dot]com 01204728426
2 Karan Sinha karan[dot]sinha[at]icicibank[dot]com 8826107923
3 Jai Sethi Jai[dot]sethi[at]icicibank[dot]com 9013799596

5. If Paying using PAYTM:

Level Name Email ID Contact No.
1 Education Payment Support education[dot]support[at]paytm[dot]com 0120-4789521
2 Manasvi Haseeja education[dot]support[at]paytm[dot]com 0120-4789522
3 Ambreen Fatma education[dot]support[at]paytm[dot]com --

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This site is designed, developed and hosted by eCounselling Division, NIC and the contents are provided by NTA. For any further information, please contact NTA.

Last updated on 11th November 2020